ISO 20000/ITIL

ISO 20000/ITIL

We help organizations comply with the ISO/IEC 20000 standard, also known as ITIL (IT Infrastructure Library), is an international standard for IT service management. It provides a framework to ensure that IT services are managed effectively and efficiently. The standard is divided into five components: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The goal of ISO/IEC 20000 is to ensure that IT services are delivered with quality and reliability, while also meeting customer requirements.

ISO/IEC 20000 is based on the ITIL best practice framework, which provides guidance for managing IT services in an organization. The goal of this standard is to ensure that IT services are delivered as efficiently and cost-effectively as possible, while also meeting customer requirements and quality standards. Additionally, ISO/IEC 20000 focuses on measuring services against defined metrics and providing continuous service improvement. The standard also includes the requirements for service level agreements and the responsibility of each service provider.

Additionally, ISO/IEC 20000 covers the requirements for service transition, which includes the process of transitioning from one service to another (such as from development to production). This transition process would be supported with detailed procedures, plans, and guidance, as well as adequate resources and appropriate training. The standard also requires the establishment of a service catalog, which provides information about the services that are offered and their respective prices. Finally, ISO/IEC 20000 requires the implementation of an incident management process, which is designed to minimize the impact of service outages on customers.

Why implement ISO 20000

  • Bring all your existing IT services under a standardized framework
  • Demonstrate your compliance with IT management standards to stakeholders and clients
  • Align your IT Services with your business goals
  • Meet compliance requirements by getting ISO 20000 certified
  • Stand out in the market
  • Improve your company’s overall performance
  • Minimize risks and maintain business continuity

Our Process

Setting the Scope of the Service and Defining objectives

This involves understanding your IT environment and services and aligning these with your business goals.

Information gathering and analysis: We then collect and analyze information about your IT policies, processes, and management and look for gaps between ISO 20000/ITIL requirements and your existing IT processes and setup.

Formulating an Implementation Plan: In the next phase, we evaluate and prioritize the gaps found in your IT Service Management and develop an implementation plan for you to meet the ISO 20000 requirements based on the evaluation process. We make sure that the plan includes actionable steps that help you meet the standard’s compliance requirements and can be smoothly incorporated into your current IT processes.

Auditing: In the final phase, we review your implementation of the plan and make sure there are no gaps remaining between your IT Management and the framework’s requirements. We also assess your team’s awareness about ISO

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